HOW DO I PLACE AN ORDER?
• Browse our collections
• Add your favourite pieces to the cart
• Checkout
• Fill the sign up form (you will be asked to feed in your basic information like name, number and home address)
• Proceed to confirm purchase
• You will receive a call from us confirming your order
WHAT ARE MY PAYMENT OPTIONS?
We only have a CASH ON DELIVERY payment option for now. You will be alerted when we start accepting cards and other online payment methods.
WHEN WILL I RECEIVE MY ORDER?
It takes between 3-5 days for all nationwide deliveries.
HOW DO I RETURN OR EXCHANGE MY ORDER?
If you are not satisfied with your order or have received a faulty item, you can do the following:
• Check our Return & Exchange policy
• Email us at uxm.info@gmail.com
• Call our customer service at 0317-4424415
Provide your name and order details and you will be happily guided further by a UXM representative. Your return/exchange must comply with our terms and conditions.
WHAT DO I DO IF I RECEIVE AN INCORRECT ORDER OR AN ORDER WITH AN ITEM MISSING?
If you have any such issues with your order
• Email us at uxm.info@gmail.com
• Call our customer service at 0317-4424415
Provide your name and order details and you will be happily guided further by a UXM representative.
CAN I CANCEL MY ORDER AFTER PLACING IT?
Once you have confirmed your order, you can cancel it within 4 hours of confirmation. We are quick to dispatch orders so cancelling it any later than that would not be possible.
CAN I RETURN ANY ITEM FOR A REFUND?
No. We do not accept returns if there is no issue with the order. However, you can exchange items for a different size. To do that you can take the following steps.
• Email us at uxm.info@gmail.com
• Call our customer service at 0317-4424415
Provide your name and order details and you will be guided further by a UXM representative.
DO YOU TAKE ORDERS OVER PHONE OR WHATSAPP?
Yes. Call or whatsapp on 0317-4424415
NB* The customer is responsible to bear the cost of all returns/exchanges.